1. Order Processing Time: All orders are processed within 2-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected. Below are the estimated delivery times:

• United States: 3-4 business days
• Europe: 6-8 business days
• Canada: 5-10 business days
• Australia: 2-14 business days
• International: 10-20 business days

Please note that delivery times are estimates and cannot be guaranteed. Actual delivery time may vary due to carrier shipping practices, delivery location, and the items ordered.

3. Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes: Pivot Back Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages: Pivot Back Apparel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy: We ship worldwide. International customers are responsible for any additional fees or taxes incurred due to customs and duties.

7. Returns Policy: Our return policy is available on our website. Please refer to it for detailed information on returns and exchanges.

8. Contact Us: For any questions or concerns regarding shipping, please contact us at help@pivotback.info.